Last updated: 9 October 2026
This privacy notice explains how your personal data is collected and used when you visit roofrepairinbristol.co.uk (the “website”) or contact us about roofing work. It is written to meet the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR) as amended by the Data (Use and Access) Act 2025 and, where it applies, the EU General Data Protection Regulation (EU GDPR).
1. Who we are
The website trades as Roof Repair Bristol and is operated by the owner of roofrepairinbristol.co.uk (“we”, “us”, “our”). We are the data controller for personal data collected through the website.
- Online: our contact page
- Phone: 07733 236110
We have not appointed a Data Protection Officer because the law does not require one for an organisation of our size and type. Please send any privacy questions through our contact page or call 07733 236110.
2. Important: how your enquiry is handled
Roofing work arranged through this website is carried out by an independent local roofing contractor (the “contractor”), whose details are given in their written quote. When you ask for a quote or a callback, we pass your enquiry details to the contractor so they can contact you, inspect your roof and give you a quote. The contractor is a separate business and becomes a controller of your data for the purpose of quoting for and carrying out the work. Their own privacy notice will apply to any contract you enter into with them.
3. The personal data we collect
- Enquiry details: your name, phone number, postcode, email address (optional), the type of work, how urgent it is and your message.
- Photos you choose to upload of your roof or the damage. Please avoid including people or car registration numbers in photos.
- Call and message details if you phone or WhatsApp us, such as your number, the time of the call and what you tell us.
- Technical data such as your IP address, browser type and the pages you visit, recorded in our web server and security logs.
We do not ask for special category data (such as health information). Please do not include it in your message.
4. Why we use your data and our lawful basis
- To respond to your enquiry and arrange a quote, including passing your details to the contractor. Lawful basis: taking steps at your request before entering into a contract (Article 6(1)(b)), and our legitimate interest in answering enquiries and connecting you with a local roofer (Article 6(1)(f)).
- To keep the website secure and working properly, using server and security logs. Lawful basis: legitimate interests (Article 6(1)(f)).
- To keep records we are legally required to keep, for example for tax purposes. Lawful basis: legal obligation (Article 6(1)(c)).
- To deal with complaints or legal claims. Lawful basis: legitimate interests (Article 6(1)(f)).
We do not use your data for marketing unless you have opted in, and we never sell your personal data. We do not use automated decision-making or profiling that has legal or similarly significant effects on you.
5. Who we share your data with
- The roofing contractor named in section 2, so they can contact you and quote for the work.
- Our website host, Hostinger, which stores the website and form submissions on our behalf as a processor.
- WhatsApp (Meta), only if you choose to message us on WhatsApp.
- Professional advisers, insurers or authorities where we have a legal duty or need to protect our legal rights.
6. International transfers
Some of our providers process data outside the UK. Transfers to the European Economic Area are covered by UK adequacy regulations. Transfers to the United States rely on the UK Extension to the EU to US Data Privacy Framework where the provider is certified, or on the International Data Transfer Agreement or Addendum approved by the ICO.
7. How long we keep your data
- Enquiries that do not lead to work: up to 12 months, then deleted.
- Records connected to work that goes ahead: up to 6 years after the job, to meet tax rules and in case of legal claims.
- Server and security logs: usually no longer than 90 days.
8. Your rights
Under data protection law you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate data;
- ask us to delete your data;
- ask us to restrict how we use your data;
- object to processing based on our legitimate interests;
- ask for your data in a portable format, where this applies;
- withdraw consent at any time, where we rely on consent.
To use any of these rights, contact us using the details in section 1. We will reply within one month. There is usually no charge.
9. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113. If you live in the European Union, you may also complain to the data protection authority in your country.
10. Cookies
For details of the cookies and similar technologies used on this website, please read our Cookie Policy.
11. Children
This website is intended for adults arranging work on their property. We do not knowingly collect data from anyone under 18.
12. Security
The website uses an encrypted HTTPS connection, and access to enquiry data is limited to people who need it. No method of sending data over the internet is completely secure, so please do not send sensitive information through the forms.
13. Changes to this notice
We may update this notice from time to time. The date at the top shows when it was last changed.